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ccpa
Last Updated: June 8, 2025
Chilly Prints ("we," "us," or "our") operates the website chillyprints.com and is committed to protecting the privacy of our customers in compliance with the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA). This CCPA Privacy Policy explains how we collect, use, disclose, and protect the personal information of California residents ("consumers" or "you") and outlines your rights under the CCPA. This policy supplements our general Privacy Policy available at https://www.chillyprints.com/privacy-policy.
1. Scope of This Policy
This CCPA Privacy Policy applies to California residents whose personal information we collect through chillyprints.com, including when you search, select, or process transactions for custom-made wall art (and, in the future, apparel). It does not apply to information collected offline or through other channels. If you are not a California resident, please refer to our general Privacy Policy.
2. Categories of Personal Information We Collect
We collect personal information that identifies, relates to, describes, or could reasonably be linked to a consumer or household. In the past 12 months, we have collected the following categories of personal information:
Identifiers: Name, email address, billing address, shipping address, phone number, and account username.
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Customer Records: Payment information (e.g., credit card details, processed securely via third-party payment processors).
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Commercial Information: Purchase history, products viewed, or custom designs submitted for wall art or apparel.
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Internet or Network Activity: Browsing history, IP address, device information, and interactions with our website (e.g., searches, clicks).
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Geolocation Data: General location inferred from your IP address or shipping address.
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Sensitive Personal Information: Limited sensitive data, such as payment details or custom design content, only as necessary to process orders.
We do not knowingly collect personal information from consumers under 16 years old without appropriate consent.
3. Sources of Personal Information
We collect personal information from the following sources:
Directly from You: When you create an account, place an order, submit custom designs, or contact us at contact@chillyprints.com.
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Automatically: Through cookies, pixels, or analytics tools when you interact with chillyprints.com (e.g., browsing or searching for products).
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Third Parties: From our fulfillment partner, Printful, for order processing and shipping, and from payment processors for transaction completion.
4. Purposes for Collecting Personal Information
We collect and use personal information for the following business purposes:
To process and fulfill your orders for custom wall art or apparel, including production and shipping (see https://www.chillyprints.com/shipping-returns).
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To manage your account and communicate with you about orders, updates, or inquiries.
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To improve our website, products, and services (e.g., analyzing browsing behavior).
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To comply with legal obligations and prevent fraud.
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To send marketing communications (if you opt in, where required).
5. Disclosure of Personal Information
In the past 12 months, we have disclosed the following categories of personal information to third parties for business purposes:
Identifiers and Customer Records: Shared with Printful for order fulfillment and shipping, and with payment processors to complete transactions.
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Internet or Network Activity: Shared with analytics providers (e.g., Google Analytics) to understand website usage.
Geolocation Data: Shared with Printful or shipping carriers to deliver products.
We do not sell personal information for monetary or other valuable consideration, as defined by the CCPA. If this changes, we will update this policy and provide a “Do Not Sell or Share My Personal Information” link, as required.
Our third-party partners, such as Printful, are service providers bound by contracts that prohibit using your personal information for purposes other than fulfilling our orders.
6. Your CCPA Rights
As a California resident, you have the following rights regarding your personal information:
Right to Know: You may request details about the categories of personal information we collect, the sources, purposes, and categories of third parties with whom we share it, as well as specific pieces of personal information collected about you in the past 12 months.
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Right to Delete: You may request that we delete your personal information, subject to exceptions (e.g., to complete a transaction or comply with legal obligations).
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Right to Opt-Out of Sale or Sharing: We do not currently sell or share personal information for monetary or other valuable consideration. If this changes, we will provide a mechanism to opt out.
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Right to Non-Discrimination: We will not discriminate against you (e.g., by denying service or charging different prices) for exercising your CCPA rights.
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Right to Correct: You may request correction of inaccurate personal information we hold about you.
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Right to Limit Use of Sensitive Personal Information: You may limit the use or disclosure of sensitive personal information, where applicable.
7. How to Exercise Your Rights
To exercise your Right to Know, Right to Delete, Right to Correct, or Right to Limit Use of Sensitive Personal Information, please:
Email us at contact@chillyprints.com with your request, including your name and details of the request.
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Or submit a request through our website at https://www.chillyprints.com/privacy-policy.
We will verify your identity (e.g., by matching your email or order details) to protect your privacy. We will respond within 45 days, though we may extend this period by an additional 45 days if needed, with notice.
You may authorize an agent to submit requests on your behalf, provided they provide proof of authorization and we verify your identity.
8. Do Not Sell or Share My Personal Information
We do not sell or share personal information for monetary or other valuable consideration, as defined by the CCPA. If our practices change, we will update this policy and provide a “Do Not Sell or Share My Personal Information” link on our homepage and Privacy Policy page (https://www.chillyprints.com/privacy-policy).
9. Accessibility of This Policy
This CCPA Privacy Policy is accessible via our Privacy Policy page at https://www.chillyprints.com/privacy-policy. We provide a conspicuous link to our Privacy Policy on our homepage and at the point of data collection (e.g., checkout). If you require an alternative format for accessibility, please contact us at contact@chillyprints.com.
10. Updates to This Policy
We will update this policy at least every 12 months or when material changes are made. The updated policy will be posted here with a revised “Last Updated” date. If we make significant changes, we will notify you via a website notice or email.
11. Contact Us
For questions or requests regarding this CCPA Privacy Policy or your personal information, please contact us at:
Chilly Prints
Email: contact@chillyprints.com
Website: chillyprints.com
For shipping and returns inquiries, visit https://www.chillyprints.com/shipping-returns.