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privacy policy
Last Updated: June 3, 2025
At Chilly Prints, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.chillyprints.com, create an account, or purchase our products, including wall art, designs, and clothing. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
1. Information We Collect
We collect information you provide directly to us, information collected automatically, and information from third parties. Below are the types of information we may collect:
a. Information You Provide
Account Information: When you create an account, we collect your name, email address, phone number, shipping address, and password.
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Financial Information: When you make a purchase, we collect payment details such as credit card numbers, billing addresses, or other payment method information (processed via our secure payment processors).
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User Content: Any designs, images, or other content you upload to customize products or share on our platform.
Communications: Information you provide when you contact us via email, customer support, or other communication channels, including feedback or inquiries.
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Optional Information: Preferences or demographic details you voluntarily provide, such as style preferences for personalized recommendations.
b. Information Collected Automatically
Usage Data: We collect information about your interactions with our website, such as pages visited, products viewed, time spent on the site, and click patterns.
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Device Information: We collect details about your device, including IP address, browser type, operating system, and device identifiers.
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Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track user activity, improve website functionality, and deliver personalized ads. You can manage cookie preferences through your browser settings.
c. Information from Third Parties
Payment Processors: Our third-party payment processors (e.g., Stripe, PayPal) may provide us with transaction-related information to complete your purchase.
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Analytics Providers: We work with third-party analytics services (e.g., Google Analytics) to collect aggregated data about website usage and performance.
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Social Media and Marketing Partners: If you interact with us via social media or third-party platforms, we may receive information such as your username or profile details.
2. How We Use Your Information
We use your information to provide, improve, and personalize our services. Specific uses include:
Processing Transactions: To process orders, payments, and deliveries for wall art, designs, and clothing.
Account Management: To create and manage your Chilly Prints account, including authentication and communication.
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Customer Support: To respond to inquiries, resolve issues, and provide assistance.
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Personalization: To recommend products, customize your experience, and send relevant promotions based on your preferences and browsing history.
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Website Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance website functionality.
Marketing and Communications: To send you promotional emails, newsletters, or updates about new products, offers, or events (you can opt out at any time).
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Legal Compliance and Security: To comply with legal obligations, prevent fraud, and protect the security of our website and users.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We share data with trusted third-party vendors who assist with payment processing, order fulfillment, website hosting, analytics, customer support, and marketing. These providers are contractually obligated to protect your data.
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Business Transfers: If Chilly Prints is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.
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Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes (e.g., subpoenas, court orders) or to protect our rights, property, or safety.
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With Your Consent: We may share your information for other purposes if you provide explicit consent.
4. Your Choices and Rights
You have control over your personal information. Depending on your jurisdiction, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
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Correction: Request corrections to inaccurate or incomplete data.
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Deletion: Request deletion of your data, subject to legal or contractual obligations.
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Opt-Out: Unsubscribe from marketing emails using the “unsubscribe” link in our communications or by contacting us.
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Cookies: Manage cookie preferences via your browser settings or our website’s cookie consent tool.
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Account Management: Update or delete your account by logging into your Chilly Prints account or contacting us.
To exercise these rights, please contact us at contact@chillyprints.com. We will respond within the timeframes required by applicable law.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These include encryption for payment data, secure servers, and regular security updates. However, no online system is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders, maintaining your account, or complying with legal obligations. For example:
Account data is retained while your account is active and for a reasonable period after closure to address disputes or legal requirements.
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Financial data is retained as required by tax and payment regulations.
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Usage data may be anonymized and retained indefinitely for analytics purposes.
If you request deletion, we will remove your data unless we are required to retain it for legal or operational reasons.
7. International Data Transfers
Chilly Prints operates globally, and your information may be processed in countries outside your region, including the United States, where our servers and service providers are located. These countries may have different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place when transferring data internationally.
8. Third-Party Links
Our website may contain links to third-party websites or services (e.g., payment processors, social media). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing personal information.
9. Children’s Privacy
Chilly Prints is not intended for users under 13 years of age (or 16 in certain jurisdictions, such as the EU). We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it. If you believe a child has provided us with information, please contact us at contact@chillyprints.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. If we make material changes, we will notify you via email or a website notice (where required by law). Please review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Chilly Prints
Email: contact@chillyprints.com
For complaints, you may also contact your local data protection authority.